The subscription isn't showing as active

If support says it is done but you don't see your membership, try these in order:

1. Refresh the page, or fully close and reopen the app.
2. Log out and log back in — many states only update after re-login.
3. Wait a few minutes; status sync on the platform can lag.
4. Still not active: send support your account e-mail and a screenshot of the current page.